CanadianMoose.com: Ordering Info

Because you've asked how to order quickly (without having to read all the info we provide),
here are the details:

A. To ORDER (and PAY) by 'fax,' please click here
OR
B. To ORDER 'on-line' (your fastest option), please follow these 2 simple steps:

1. ORDER - please click here
(note: we do not ask for your Credit Card information on-line or by e-mail)

    2. PAY
           with PayPal - please click here
                    OR
            by Credit Card (submit credit card by telephone) - please see below for numbers
                    From USA or Canada (toll-free): 1.877.547-3118
                    From International: (Country Code 001) 403.547-3118
                     We need your:
                                Name (as it appears on the card)
                                Credit Card Number
                                Expiry Date
                                Credit Card Security Code
                        OR
            by Credit Card (submit credit card by fax) - please click here

Important: For Customer Identification issues (when customer is in the USA), please click here (help stop terrorism in our countries).

To be able to ship to all countries in the world and to be able to ship 'OVER-SIZE' products, we have chosen not to employ a completely automated 'add to shopping cart' method of shopping. This allows us unlimited flexibility in shipping any product to anywhere in the world. We hope you will not be inconvenienced by this. As you shop through our web pages, just jot down the product numbers and descriptions on a piece of paper and then pick one of our ordering options below:

Shipping & Handling (S&H) Fees
Alas, but currently, we must charge for S&H (unless the Item(s) you are interested in has "FREE SHIPPING" specified). Please click here for all the details - we have various S&H options available.

For delivery to countries other than Canada, please be aware that your country may charge
* 'Import Duty' and/or 'Brokerage fees' *
for your order. Please click here for more details.

PayPal: As of 2005/11/27, we now accept PayPal as a form of payment. Click here for more info.

Ordering Details & Options:

A. Order On-line: Very simple and easy. Click here to get to our 'on-line' order form. Just fill out the form and click the 'Submit' button - your order will be automatically sent to us (you will not be sending us any credit card information on this form - see below on how to get us your credit card information). After clicking on the 'Submit' button, you should be transferred to our 'Order On-line Confirmation' page, which confirms that your order has been sent to us.

When paying by credit card, please FOLLOW UP your on-line order with a telephone call to us (click here for our telephone numbers - toll free in USA and Canada) to get us JUST your credit card information and SSN / EIN information (where applicable - please click here for details) BUT please order on-line FIRST. Your order cannot be processed until we receive your credit card information.

Note: We will only take your name, credit card details, SSN / EIN info (where applicable - please click here for details) and telephone number over the phone - we CANNOT take entire orders over the phone (please see the details of our Order by Phone option details).

If you get our 'voice mail', please leave your credit card information (type of card, card number, SID# (Security ID number), expiry date, your name EXACTLY as it appears on the card), your SSN / EIN (where applicable - please click here for details) AND your telephone number (just in case we need to contact you by telephone) on a message. The messages are password protected so your credit card & SSN / EIN information is safe. By leaving your credit card information on the message, we will not have to try and call you back to get the details. This saves us both from the 'not so fun' game of 'telephone tag'. We only process your credit card when we actually are ready to ship your order. You will not see any charges from us until your order is ready to ship.

Due to current credit card regulations, we CANNOT accept your credit card information via E-MAIL! You must telephone or fax your credit card information in to us!

Please make sure you have checked with your credit card company to assure that your transaction will proceed properly: sometimes the credit card companies put 'blocks' or 'holds' on cards, for transactions from out of country, for transactions over a certain amount, or for transactions from internet companies. If you can check, ahead of time, to make sure these 'blocks' or 'holds' have been removed, it will speed up the entire order fulfillment process: we won't have to call you back saying your credit card has been declined.
Thank you for your consideration in helping out in this matter!

B. Order by Fax: Click here to get to our 'Order By Fax' form. Just print the form, fill in the details, and then fax it to us (click here for our fax numbers - toll free in USA and Canada). To save us both time and effort, you will NOT be sent confirmation that your order has been received by us. We will contact you ONLY if any other details need to be clarified. For this ordering option, if you are paying by credit card, you do not need to telephone your credit card information in to us - you have already included it on your form.

C. Order by Postal Mail: Click here to get to our 'Order By Fax' form. Just print the form (same one used for faxing the order in), fill in the details, and then mail it to us (click here for our address). To save us both time and effort, you will NOT be sent confirmation that your order has been received by us. We will contact you ONLY if any other details need to be clarified. For this ordering option, if you are paying by credit card, you do not need to telephone your credit card information in to us - you have already included it on your form. Once we receive your order form in the mail, we will process your order.

D. Order by Phone - Due to increased traffic, we regret that we can no longer accept your order by telephone. Sorry for any inconvenience this may cause. Please use one of the ways (listed above) to place your order. WE STILL, HOWEVER, CAN TAKE YOUR CREDIT CARD PAYMENT INFORMATION BY TELEPHONE.

Payment
As of 2005/10/28, due to increase in fraud, we are no longer able to accept money orders. We apologize for any inconvenience this may cause.

PayPal: As of 2005/11/27, we now accept PayPal as a form of payment.
You can choose to pay for your Moose Mug orders with PayPal by clicking here now or from our Order On-line Confirmation page (you will be taken there automatically after using our Order On-line option). For all other products, once you have placed your order, we will instruct you on how to use PayPal, if you desire.
Note: to reduce fraud, we will only ship to PayPal 'Confirmed' addresses.

Credit Card: For payment by credit card, we accept: VISA, MasterCard, and American Express. When paying by credit card, we need:
    1. your credit card Type (e.g. Visa, MasterCard, American Express)
    2. your credit card Account Number
    3. your credit card SID# (Security Identification number - VISA & MasterCard: found on back of card (3 digits), shown right after your Account Number; American Express: found on front of card (4 digits). This number proves you have your credit card in hand)
    4. your credit card Expiration Date
    5. your Name (EXACTLY as it appears on the credit card)
and
    6. your Signature (if you are faxing us or mailing us your order/credit card information).

How do I submit my Credit Card information?
Due to current credit card regulations, we can only accept your credit card information by TELEPHONE, FAX (use our convenient 'Credit card by fax' form), or by POSTAL MAIL. Please DO NOT 'E-MAIL' us your credit card information! Due to fraudulent precedents, we reserve the right to refuse acceptance of any credit card we feel may not be valid or used in accordance with the law. We will co-operate with all authorities to track down any fraudulent use of credit cards.

When can I expect a charge on my credit card?
CanadianMoose.com is a Canadian company and our invoices are processed in Canadian Dollars (CDN$). We will only process your credit card when we are about to SHIP your order. The only exception to this is if you have placed a 'custom-built' order (an item that we make especially for you). In this case, we will process a 'deposit' fee on your credit card, as soon as you place your order - the remainder will be charged to your card upon shipment of the item to you. For credit card purchases from countries other than Canada, your credit card company will calculate the foreign exchange rate automatically for you (to the currency of the country of origin - e.g. USA). Sorry but we have no control over these rates.

Orders will be processed upon receipt/verification of payment. Unless specified elsewhere, please expect orders to arrive within one (1) to four (4) weeks. As certain vendors require longer production times, please check on the specific product page to see you if your order will take longer to arrive.

Need To Cancel Your Order?
If you desire to cancel your order for any reason, please let us know right away: e-mail us or telephone us (click here for our telephone numbers - toll free in USA and Canada). By letting us know quickly your order is to be cancelled, you will save us both time and effort. Thank you for your consideration.

Pricing - Currency exchange rates are changing daily. Please read the following:
All prices on our web are in Canadian dollars (CDN$). Just click any of the following countries to approximately convert CDN$1.00 Canadian to: USA, Japan, Great Britain, Australia.

Convert to your currency: On any of our web pages, to see what our posted Canadian dollar (CDN$) amount approximately equals in your currency:
1. just click on the CDN$ amount (opens a new pop-up window)
2. (in that new pop-up window)
select the appropriate currency (for your convenience, is defaulted to USA dollars (US$))
3. (in that new pop-up window)
hit the 'Go!' button. The converted amount is shown.
Note: these conversions are approximate and your credit card company will usually add in 1 - 2% more for their services, when they do the actual conversion. Sorry - we have no control over these rates.

Taxes
Canadian residents will have 6% GST added to their order. For U.S.A. customers, we add no extra taxes. Overseas customers may be subject to import taxes. Click here for further details.

Order Example
Following is an example of how order totals will be calculated (this example includes a Promotion discount of 10%). Note: Volume discounts will be calculated in the same fashion as Promotion discounts.
Note: Shipping & Handling (S&H) costs shown below are an example only. Please click here for all the S&H details - we have various S&H options available, some items come with "FREE SHIPPING".

Quantity	Product Price $	Product Total $
2	CDN$20.00	CDN$40.00
1	CDN$50.00	CDN$50.00

	Product Total	CDN$90.00
Promotion discount = 10%	Promotion discount (if applicable)	CDN$9.00-
(for example)
	Sub-total-1	CDN$81.00
(for each address)	Shipping & Handling (S&H) (click here for all S&H details)	CDN$11.50
(for each address)	U.S.A. Shipment: Air
(for each address)	U.S.A. Shipment: Surface	CDN$6.00

	Sub-total-2	CDN$98.50
	Canadian orders only: add GST
	Order Total	CDN$98.50

We've had some confusion with the meaning of 'Bill To' address vs. 'Ship To' address. The following definitions are used within our CanadianMoose.com site and will hopefully eliminate that confusion:

'Bill To' address (same as 'Purchaser Information')
A 'Bill To' address is the address to where the CanadianMoose.com 'bills' (paperwork: Invoices, etc.) are sent. If no 'Ship To' address has been specified (or if the 'Ship To' address has been specified but it is the same as the 'Bill To' address), then this 'Bill To' address is also where the products will be sent. Note: the 'Bill To' address signifies where you want the CanadianMoose.com paperwork to be sent to. Note: for security purposes and to reduce fraudulent use of credit cards, the 'Bill To' address should be the same address as where your credit card statements are sent (from your credit card company/bank).

'Ship To' address
A 'Ship To' address is only used when the products are to be sent to one address and the 'bills' are to be sent to a different address (see 'Bill To' address, above). An example of this is when you send a gift to a friend - you don't want the friend to see the paperwork, etc., so the products are sent to 'Ship To' address and the bills are sent (to you) at the 'Bill To' address. If both the bills and the products are to be sent to the same address (eg. to you), then please only fill in the 'Bill To' address fields. If you are having your order sent to a 'Ship To' address, you should register this 'Ship To' address with your credit card company/bank as an 'alternate' address, as CanadianMoose.com will check (with the credit card companies) for the validity of this 'Ship To' address. CanadianMoose.com is doing all we can to protect you against credit card fraud.

Promotions
From time to time, we will be running special promotions. To take advantage of these promotions, just quote the specified "Promotion #" in the "Promotion #" box on the 'on-line' order form. You will receive the specified discount % on Product total only (see Order Example above, for details).

10% Volume Discount
With your order of 10 or more products from the same vendor (any combination of products; does not have to be the same product), you will receive a discount of 10% (on Product total only, for products from that vendor). We will apply this discount on the invoice. If a Promotion is also being used, you will receive the Volume discount of 10%, PLUS the Promotion % discount specified. Note: Unless otherwise noted by each specific product, our 'Volume Discount' does not apply to our souvenirs / novelties / pins and does not apply to our Moose Mugs and does not apply to our gel packs.

No Risk, 100% Unconditional Money-Back Guarantee
We, at CanadianMoose.com, are proud of our products and we will guarantee them 100%. If, for any reason, any of our products fails to meet your expectations, simply return them for a credit, exchange them for something else, or get a full refund of the purchase price. There is absolutely NO RISK on your part with this Lifetime 100% Money-Back Guarantee. Order today. You simply can't lose!

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